My name is Martina Adam and I am known by the stage name “Martina Big”. On January 4, 2015 I created my Facebook fan page “Martina BIG - Malaika Kubwa”. And since then I’ve been the admin and owner of this page. I became a victim of a scam and have tried several times to reach Facebook Support by using the “Report a problem” form. However, I didn’t get an answer.
On January 28, 2020, I was contacted by a “RoYa Khan” on my Facebook fan page. I should publish promotional items for them on my Facebook fan page. She would pay me for that. And they wouldn’t need access to my account for that. That sounded tempting to me. So I agreed. Then RoYa Khan wrote me the following: ”I can request to facebook they will send you approval invitation via email when you will get approval invitation from facebook team then you will sign up. I need your email address to be able to send by mail the format where you can subscribe to instant Facebook articles.”
I gave her my email address.
Thereupon an email came from Facebook “You were granted access to Sponsored Ads Signup 0008.”
I clicked on the “Let’s go” button and got employee status in the Business Manager “Sponsored Ads Signup 0008”. Then “RoYa Khan” wrote that I should add my Facebook fan page there.
In the Business Manager, the admin pretends to be “Facebook team”. So I thought it would be reputable and added my fan page to this business manager. After that, “RoYa Khan” was no longer available. When looking through the Business Manager I suddenly noticed that it is now under my fan page: “Property of: Sponsored Ads Signup 0008”.
It was not my intention to transfer my fan page to a new owner. I think the admin of this business manager is not the real Facebook team, but an impostor who claims to be Facebook. I think I became a victim of a confidence trick. It was not recognizable to me that I was transferring my fan page to a fraudulent owner.
Despite an intensive search, I have not found a way to undo this.
At the moment it is so that I (and 3 other friends) are administrators. So I can still post on my fan page, reply to messages and so on. However, the sponsored ads signup 0008 scam is now the owner of my site.
In the “Sponsored Ads Signup 0008” business manager to which I was invited and who added my fan page by mistake, I only have employee status and therefore cannot access many functions.
I wrote (under “Report a problem”) to Facebook on a daily basis, described the case and attached screenshots of the conversation. However, there is no topic in the standardized subject selection for this reporting function that really fits this fraud case. Therefore I see the chance of getting a response from Facebook quite low. I also did the same via the Business Manager (report a problem). The support chat function, the buisness manager, does not work for me. I also wrote to FB on Twitter. I have already tried it via email records@FB.com and email@example.com.
Or give me a tip on what I can do?
Or can you give me a tip on how else I can reach Facebook Support?
Many thanks in advance!