I have been a Fiverr seller for almost 3 years. I do WordPress targetted services like Server Optimization & Google Page Speed Optimization. I have already mentioned in the Gig & FAQ section that I accept only WP-based websites.
Still, I got one new order yesterday from a person who has an HTML based site. I told him that I deal in WP only as HTML is pretty time consumable due to a lot of manual work included.
He said that he didn’t notice the gig details properly. Then he asked if he can cancel the order then I insisted him not to do so because I had 2-3 canceled order in past due to similar issue and asked the Fiverr support and they told me that even if you cancel an order with the mutual consent, it still affects your Seller Profile & Gig Rankings.
There is no way to cancel a Fiverr order without hurting the Gig Ranking & Seller profile rating. But it seems the client isn’t interested in my services now as he isn’t answering my queries and isn’t providing the required login details.
Only a few hours left for the order delivery.
So, I wanted to know what’s the best way to cancel this order or overcome such a situation? How do you guys handle such a cases?